How safe is your face? The pros and cons of facial recognition
Facial recognition technology is rapidly entering the hospitality industry, offering faster service, improved security, and fully contactless guest experiences. It works by mapping a guest’s facial features into a digital “faceprint”, which is then used to verify identity in real time. In hotels, this is most commonly applied during check-in, allowing guests to bypass the […]
Hotel mobile apps: yes or no?
As mobile technology continues to shape the way guests interact with hotels, branded mobile apps are becoming an increasingly relevant tool in the hospitality industry. From streamlining operations to enhancing the guest experience, they offer a wide range of possibilities. However, despite their potential, many hotels still question whether developing an app is truly worth […]
Best ways to use digital room service
Room service has long been seen as a hallmark of comfort and luxury in the hotel experience, offering guests convenience and privacy during their stay. However, behind the scenes, it often presents significant operational challenges, from high staffing demands to limited profitability. As both hotels and guests face rising costs, the traditional room service model […]
How useful are digital menus
As we continue to embrace digital transformation, digital menus are becoming an increasingly popular tool for enhancing both efficiency and guest experience. By combining convenience, visual appeal, and personalization, they offer a modern way to present menus while streamlining operations. However, like any technology, they come with both advantages and challenges that need to be […]
Key benefits of self-service check-in
As technology continues to reshape the hospitality industry, self-service solutions are becoming a standard rather than a novelty. Kiosk systems, which allow guests to check in and out, make payments, and access their rooms without front desk interaction, are transforming the guest journey. Particularly appealing to business travellers and younger generations, these solutions offer speed, […]
Vegan and vegetarian menus are now a must
Dining out often represents a challenge for vegans and vegetarians. Many restaurants still have a scarce vegan and vegetarian offer, with salads and side dishes often being the best options to choose from. The demand for vegan and vegetarian options is nevertheless on the rise as consumers learn and rethink the meat and dairy industries’ […]
How to handle guest reviews professionally
Handling guest reviews professionally is a crucial part of maintaining a strong reputation in today’s hospitality industry. Whether feedback is positive or negative, the way a hotel responds can significantly influence public perception, guest trust, and future bookings. Rather than panic over a negative review, consider how you can build upon your mistakes. Respond to […]
Key steps for managing online reviews
Today’s travellers interact with brands in multiple ways, and online reviews have become one of the most influential touchpoints. Whether on review platforms or social media, guest feedback plays a key role in shaping reputation and influencing booking decisions. Instead of avoiding reviews—especially negative ones—hotels should embrace them as valuable insights. When properly managed, reviews […]
Most exceptional hotels for an unforgettable stay
In today’s competitive hospitality landscape, exceptional hotels go far beyond offering a place to stay. They create memorable, personalized, and immersive experiences. From eco-conscious resorts and cutting-edge technology to community-driven spaces and highly tailored guest services, these hotels set new standards for what it means to deliver an unforgettable stay. Sandos Caracol Eco-Resort, Mexico At […]
Six steps to provide a memorable guest experience
Guest experience starts way before a guest arrives at your facility and ends long after they have safely returned home. However, you will not have so many opportunities to amaze them. In a short amount of time, they are staying with you; you may only have a few shots to exceed their expectations and deliver […]